LET’S GET YOUR PRINTER WORKING.

Request a repair.

Tell us what’s happening. We’ll review your information and contact you with questions, drop-off instructions, or the next step. Please wait for instructions before bringing in your printer.

$50 initial diagnostic · Credited toward approved repair labor · $75/hour labor · Parts extra

Fields marked * are required. No payment is collected with this request.

01 / Your contact details

Customer name *City *Phone number *Email *

Preferred contact method *

02 / Your printer

Printer series *

Exact model, if knownPrinter serial number, if available

AMS / filament system

Is this printer used in a production environment? *

03 / What’s happening?

Description of the problem *Error code or messageWhat happened immediately before the problem started?

Have you contacted Bambu Support? *

Has Bambu sent replacement parts? *

Which replacement parts were sent?

Has the printer already been disassembled or repaired by someone? *

Details of previous disassembly or repair

04 / Photos & short videos

Add filesUp to 6 files, 30 MB combined. JPG, PNG, WebP, MP4, MOV, or WebM. Include the fault, error screen, and replacement parts. Avoid including unrelated personal information.

By submitting, you ask Rocket3D to use these details and attachments to assess your request and contact you about service. This does not authorize paid repair work.